FAQ’s

General

Can I change the details on my order?

If you contact us immediately to make a change we will do our best to accommodate you, however if your order has already been processed we are unable to make any further changes. If you do have a change please email or call us straight as quickly as possible.

Can I order an item that is out of stock?

If an item is out of stock you will either be able to preorder or you can go on the mailing list to notify you when it is back in stock. We will also post stock updates on social media and via our weekly newsletter.

Do you have an acutal store location?

No we don't have a physical store we are just an online store location. However we do hold styling & makeup sessions in my studio where you are able to come and look at the current collection as well as have an interactive session. Please email or call if you would like to book in for one of these sessions.

 

Do I need an account to shop with you?

Ideally, having an account is best as this way you will have your own personal information stored and can be used for future.

 

What payments do you accept?

We accept Paypal, Visa, Mastercard, & Google Pay & Afterpay. 

 

What is Afterpay?

Afterpay is a service that allows you to purchase items, receive them immedialtely and then pay them off in fortnightly payments. If you would like to know more about Afterpay please click the following link.

 

How do I use my store credit?

If you have received a store credit either from a return, promotion or gift voucher you will have received an email with all the details of your store credit. In order to use your store credit all you need to do is enter the gift card or discount code at the checkout and click ‘apply’ to your purchase. All store credit vouchers are vaild for 12 months from the date of issue.

 

Styling Sessions

What is a Styling Session

For some women, shopping for clothes can be quite intimidating and overhwleming, this is where I Choose Me is here to help. In a styling session (either face to face or online) I will chat to you about what items you need for your lifestyle, what kinds of clothes you feel comfortable in and what colours you enjoy wearing. A styling session can either be for a full wardrobe overhaul or for a particular outfit.  I will then select items that that I believe not only fit your shape but will also make you feel confident, happy and beautiful. I will show you how to mix and match these items and how to style them. I will also give you some makeup tips so you have the full package from head to toe and how to recreate looks at home.

 

How much is a Styling Session?

A one hour styling session is $35 and this is then redeemable on products spent within the store.

 

Are the styling and makeup sessions redeemable in the online store?

Yes, the $35 is fully redeemable on products within the store.

 

 Can I have a styling session online?

Absolutley! We love to help all women and if you can’t make it in face to face or live interstate we conduct a virtual styling session online via Zoom.

 

 What happens if I need to cancel my styling session or makeup lesion?

You can postpone or cancel your appointment up to 24 hours before the scheduled date. If you cancel your appointment within 24 hours a 50% cancellation fee will be applied it is much harder for us to refill the booking.

 

 

Shipping

How much is shipping?

Shipping within Australia is a flat rate of $8. Any orders over $100 receive free shipping. Express shipping can also be chosen for an extra $3 fee per parcel.

 

Can I collect parcels if I am local?

No, we currently don't have local pick up as an option. If you wish to discuss this further please email or give us a call. 

 

 Do you ship internationally?

We currently ship to New Zealand for a flat rate of $15. 

 

 

 How long will it take for my order to arrive?

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How will I know when my order has been shipped?

You will receive an email notification that your parcel has been shipped and will include any tracking information for your parcel.

 

Do I need to sign for my delivery?

No, we have Safe Drop enabled with Australia Post. This means that our delivery person will find a suitable place at your delivery address where they can safely leave the parcel if it doesn’t fit in your mailbox or if you are not home to receive it. If you wish to sign for you parcel, please notify us by email or phone as soon as possible once you have placed your order.

Is your packaging sustainable?

Yes all our packaging is either recyclable or or made of sustainable materials. No plastic used here! 

 

Returns

I ordered the wrong size what should I do?

Firstly, the best thing to do is get in touch with us straight away either via email or phone and let us help you see what size you need. Then send your item back to us usimg the returns form ‘click here’. As soon as your item has arrived back at I Choose Me HQ we will swap for the correct size and send it back to you.

 I have a faulty/damaged product?

We always take great care with our packaging of items but if for any reason an item arrives faulty or damaged please let us know as soon as possible via email with a photo of the damaged/faulty item. We will then send you a new replacement item.

 

How can I return an item?

Simply pop the items that you wish to return into a postage bag and send it to I Choose Me, P.O Box 459, Belrose West, NSW 2085

 

 Who pays the postage to return an item?

Postage for return items is the responsibility of the customer. If an item is faulty/damaged then I Choose Me will page for the postage for the replacement item.

 

 How will I know that you have received my return items?

We will notify you by email that you item has been received and if a replacement item is on its way.

 

Do you offer refunds?

Yes we offer a full refund on items that are returned in an unused, unwashed condition with no pet hair and with full tags on them when they are returned within 14 days of purchase. Any items returned after 14 days will receive a store credit valid for use up to 12 months from date of issue. 

 

 Can I return a sale item?

No, we are not required to give refunds or credit notes on sale items. All sale items purchased are final.